SevenRooms launches ElevenLabs-powered Voice AI

Voice AI in hospitality is transitioning from a frustrating novelty to a critical revenue generator, as ElevenLabs proves that conversational voice agents can handle transactional, high-stakes tasks like booking reservations with human-like reliability.

• –**Revenue Capture**: Automating phone reservations prevents lost revenue from missed calls during peak hours, yielding a captured reservation boost of up to 25%.
• –**Deep Integration**: By plugging directly into SevenRooms' CRM and venue policies, the agent makes context-aware decisions (like recognizing returning guests and enforcing deposit rules) rather than acting as a generic routing bot.
• –**Seamless Escalation**: The fallback mechanism to route complex or edge-case calls to human staff keeps guest satisfaction high while offloading the bulk of routine operations.
• –**Real-World Scale**: Handling 400,000+ live calls across 600+ venues demonstrates real-world viability and latency control for ElevenLabs' voice technology.