SaleSmartly launches omnichannel AI sales hub.

SaleSmartly’s strongest idea is treating social DMs as a shared sales system of record, not merely another chatbot channel. Its breadth is compelling for cross-border commerce, though setup complexity and dependence on third-party messaging APIs remain meaningful tradeoffs.

• –Unifies WhatsApp, Instagram, Messenger, TikTok, Telegram, LINE, WeChat, and other channels in one workspace.
• –AI agents can respond, qualify leads, translate conversations, and hand off high-value interactions with context.
• –CRM profiles preserve tags, notes, lifecycle stages, and conversation history for more personalized follow-ups.
• –The product sits between social automation tools like Manychat and broader shared-inbox platforms like Respond.io, combining both workflows with CRM features.
• –G2 reviewers praise centralized messaging and automation, but cite a learning curve and occasional setup or localization friction. [G2 reviews](https://www.g2.com/sellers/salesmartly)