ServiceNow unveils AI Passport for agents

AI Passport tackles the hardest enterprise-agent problem: turning permissions from static paperwork into enforceable, real-time boundaries. Its value will depend on interoperability and whether developers can adopt the controls without adding excessive workflow friction.

• –Runtime authorization can prevent agents from exceeding their approved scope, rather than merely documenting violations afterward.
• –Scoped delegation and precision revocation are especially relevant for multi-agent workflows and third-party agents.
• –MCP server governance gives platform teams a way to control tool access as agent ecosystems expand.
• –Integration with NVIDIA OpenShell connects ServiceNow’s business-context policies to enforcement at the runtime layer.
• –Cost governance, shadow-AI detection, and observability position ServiceNow as an enterprise AI control plane, not just a compliance dashboard.