ElevenLabs debuts next-gen expressive voice agents
LOT Polish Airlines is partnering with ElevenLabs to integrate AI-powered voice agents into its customer service operations. As Poland's flag carrier scales its fleet and handles record passenger volumes exceeding 11.7 million, ElevenLabs' voice AI will help streamline customer inquiries. The partnership holds special cultural significance as ElevenLabs was founded by Polish creators Piotr Dabkowski and Mati Staniszewski, bringing together two Polish-rooted organizations to transform customer experience globally.
ElevenLabs is transitioning from a creator-focused API vendor to an enterprise-grade agent provider, using a national carrier partnership to prove it can handle complex, real-time customer support at scale.
- –**High-Stakes Testing**: Customer support for airlines is notoriously complex, making this a major test for ElevenLabs' voice reliability and latency under pressure.
- –**Enterprise Expansion**: The partnership showcases ElevenLabs' active push into the conversational AI and call center market, moving beyond simple voice synthesis.
- –**Regional Synergy**: Leveraging the founders' Polish origins to partner with the flag carrier demonstrates the value of cultural and localization alignment in B2B enterprise sales.
DISCOVERED
1h ago
2026-06-05
PUBLISHED
2h ago
2026-06-05
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ElevenLabs