Mintlify AI Assistant adds custom skills, routing
Mintlify has updated its on-site AI assistant, which is embedded directly into product documentation sites, to support custom skills and automated routing. Users can now define custom skills to extend the AI's capabilities, while the assistant can intelligently reroute queries to human support and sales teams when necessary.
Integrating human escalations and custom skills turns standard documentation RAG from a passive search tool into an active agent that drives customer success.
* Custom skills allow documentation managers to extend AI capabilities to trigger external API calls and interactive features.
* Rerouting queries to support and sales teams ensures that complex questions are handled by humans, preventing dead-ends.
* Integrating these features directly into the documentation captures users at the moment they need help most.
DISCOVERED
1h ago
2026-07-14
PUBLISHED
1h ago
2026-07-14
RELEVANCE
AUTHOR
mintlify