ElevenAgents adds native contact-center integrations

This is a strategically important enterprise move: ElevenLabs is reducing the biggest barrier to voice-agent adoption—the need to replace or heavily rewire existing contact-center infrastructure.

• –Native integrations preserve established telephony, routing, recording, and reporting workflows.
• –Context-aware handoffs and returned disposition data make human escalation more practical.
• –Integration depth varies: Genesys uses a native Audio Connector, while Five9 relies on SIP and header mapping.
• –SIP support broadens reach, but custom deployments still require networking, firewall, and routing work.
• –The update positions ElevenAgents as contact-center infrastructure, not merely a voice-generation API.