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// 1h agoPRODUCT LAUNCH
Kai Resolve turns support tickets into fixes
Gleap’s AI agent investigates hard support tickets by reading session recordings, logs, account data, and code in read-only mode. It answers customers when possible, escalates with evidence, and turns confirmed bugs into reviewed coding tasks.
// ANALYSIS
Kai Resolve targets the costly gap between AI support chat and engineering triage, making customer support a more actionable debugging surface.
- –Connects customer reports directly to technical evidence and likely root causes
- –Read-only code access and file-level findings keep engineers in control
- –MCP integrations extend investigations into internal tools, databases, and roadmaps
- –Automated follow-up after fixes could close a feedback loop most support systems leave unfinished
- –The claimed 75% automatic resolution rate is compelling but remains a vendor-reported metric
// TAGS
kai-resolveagentdebuggingcode-retrievaldevtoolmcpobservability
DISCOVERED
1h ago
2026-10-19
PUBLISHED
6h ago
2026-10-19
RELEVANCE
8/ 10
AUTHOR
[REDACTED]