WHU study explores AI workplace trust gap
Researchers at WHU - Otto Beisheim School of Management are investigating how employees perceive managers who use AI for digital communication. The study focuses on the psychological impact of disclosed versus suspected AI usage.
This study highlights a critical "trust paradox" where AI efficiency gains risk eroding authentic relationships. It investigates the relational fallout when employees infer undisclosed AI use and emphasizes the need for human stewardship to prevent communication from feeling automated. The research is supported by WHU's broader partnership with OpenAI and ChatGPT Edu integration.
DISCOVERED
57d ago
2026-03-30
PUBLISHED
59d ago
2026-03-29
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