ElevenLabs adds multi-channel support to ElevenAgents

// 1h agoPRODUCT UPDATE

ElevenLabs adds multi-channel support to ElevenAgents

ElevenLabs has updated ElevenAgents to support deployment across multiple new channels, including SMS, Telegram, Intercom, and Freshdesk, alongside existing channels like phone, web, Zendesk, Slack, and WhatsApp. Managed via a redesigned channels dashboard, the platform keeps knowledge, tools, and guardrails consistent across all channels while enabling granular per-channel response controls and channel-scoped simulations for pre-deployment testing.

// ANALYSIS

Centralized multi-channel deployment with unified guardrails solves the fragmented management headache of enterprise AI support agents while tailoring tone for specific mediums.

–Unifies knowledge, tools, and safety guardrails across voice, chat, messaging, and support ticket platforms.
–Per-channel controls enable custom response styles—such as thorough emails and concise chat responses—without creating separate agents.
–Integrated channel-scoped simulations provide pre-release safety and latency testing built to real-time voice standards.

// TAGS

elevenlabselevenagentsai-agentscustomer-supportomnichannelconversational-ai

DISCOVERED

1h ago

2026-07-28

PUBLISHED

1h ago

2026-07-28

RELEVANCE

8/ 10

AUTHOR

ElevenLabs

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